[Yandex Cloud documentation](../../index.md) > [Yandex Cloud Billing](../index.md) > FAQ > Questions about the billing account

# Questions about the billing account

#### How do I get the billing account ID? {#account-id}

To get a billing account's ID:

{% list tabs group=instructions %}

- Yandex Cloud Billing interface {#billing}

  1. Go to [**Yandex Cloud Billing**](https://center.yandex.cloud/billing/accounts).
  1. Select the account whose ID you want to find out.
  1. Billing account ID is displayed on your account page under **Account information** → **General information**.



  <iframe width="560" height="315" src="https://runtime.strm.yandex.ru/player/video/vplvpeom5teey7sstbcz?autoplay=0&mute=0" allow="autoplay; fullscreen; accelerometer; gyroscope; picture-in-picture; encrypted-media" frameborder="0" scrolling="no"></iframe>

  
{% endlist %}

#### How many billing accounts can I create? {#account-amount}

One client can create multiple billing accounts.

Within a single user account, all payers must pay in the same currency.

> Let's assume you created a billing account of the **Business account** type for Russia. The payer of this account is a legal entity and a resident of Russia. All the subsequent billing accounts must also be created for Russia and for payers who are residents of Russia (legal entities or individuals). Selecting another country will lead to an error.

#### I have created a personal billing account. Can I change it into a business account? {#account-type}

You cannot change your billing account [type](../concepts/billing-account.md#ba-types) once it is created, but you can [create a new account](../operations/create-new-account.md) of the type you need.

#### I have created a new business billing account, but it is suspended. Why? {#blocked-account}

Most likely, you had previously created a business billing account for which a trial period was activated. Your billing account gets the initial grant as part of the trial period. As the initial grant can only be issued to one billing account, you cannot use the trial period after you register a new account. As a result, your new billing account gets `SUSPENDED`.
To reactivate your new billing account, [upgrade to the paid version](../operations/activate-commercial.md) and [top up your personal account](../operations/pay-the-bill.md) to the minimum amount. You can check the minimum amount in the **Top up account** window.

#### How do I reactivate a billing account suspended due to suspicious activity? {#verification-payment}

If your billing account was suspended due to suspicious activity, you need to make a verification payment. [Top up your personal account](../operations/pay-the-bill.md) to the minimum amount required for your Yandex Cloud billing currency.

Once your [initial grant](../concepts/bonus-account.md#start) expires, you can use these funds to continue using your cloud resources. After you reactivate your account, [your personal account funds](../payment/index.md) will not be used for payment until the initial grant is fully spent or expires.

To request a full or partial refund of any positive balance in your account, contact [support](https://center.yandex.cloud/support) and specify the refund amount.

#### I received no email with instructions on what to do after creating a billing account. Why? {#account-notification}

If you select the **Bank transfer** payment method or if the payer is a non-resident of Russia and Kazakhstan, further instructions will be emailed to you at the address specified in your Yandex or Yandex 360 account. You can also get that email after you select **Bank card** for payment method if your new billing account requires verification. Once your documents and credentials are verified, you can activate your billing account and start using Yandex Cloud.
If you still get no email, inquire at [cloud_docs@support.yandex.ru](mailto:cloud_docs@support.yandex.ru).

Your request should contain:

{% list tabs group=customers %}

- Businesses {#businesses}

  * Full company name
  * Copy of the minutes or resolution on the appointment of the general director
  * [Billing account](../concepts/billing-account.md) ID

- Individual entrepreneurs {#entrepreneurs}

  * Scanned copy of the individual entrepreneur register record sheet or a scanned copy of your registration with the tax office as an individual entrepreneur
  * [Billing account](../concepts/billing-account.md) ID
  
{% endlist %}

#### Why do I get an error saying _The country is not available to the payer_ when creating a billing account? {#account-error}

Most likely you have logged in under a Yandex account already linked to a payer with a different residence status. 

Within a single user account, all payers must pay in the same currency.

To create a billing account with a payer being a resident of a different country, log in using a different Yandex ID or under a different Yandex 360 account. 

> Let's assume you created a billing account of the **Business account** type for Russia. The payer of this account is a legal entity and a resident of Russia. All the subsequent billing accounts must also be created for Russia and for payers who are residents of Russia (legal entities or individuals). Selecting another country will lead to an error.

#### I cannot link a bank card when creating a billing account. What should I do? {#cant-create}

Most likely, our service does not support your bank card's payment system.

To resolve the issue, try linking a different bank card or, if you are a legal entity, create a billing account of the **Business account** type with the **Bank transfer** payment method.

#### What happens if I do not link a bank card when creating a billing account? {#no-linked-card}

If you did not link a card when creating a billing account, you must deposit a minimum initial amount (300 RUB or 1,500 KZT) to your [personal account](../concepts/personal-account.md) to start using paid cloud resources.

{% note warning %}

If you have not linked a bank card when creating your account, you will not be eligible for the [initial grant](../concepts/bonus-account.md), even if you link a card later.

{% endnote %}

#### How many clouds can I link to my billing account? {#clouds-amount}

You can link one or more clouds to your [billing account](../concepts/billing-account.md). Both new and existing clouds can be linked. You cannot unlink a cloud from a billing account. Instead, you can relink it to a different billing account.

If a billing account is added to an [organization](../concepts/organization.md), you can link clouds from your own organization and those from other organizations you have been [granted access](../../resource-manager/security/index.md) to in Yandex Cloud Billing.


Each cloud in Yandex Cloud must be linked to a single billing account. If you relink an existing cloud, you are effectively transferring it between billing accounts. For legal entities, you cannot relink a cloud and your [DataSphere](../../datasphere/index.md), [Tracker](https://yandex.com/support/tracker/en), and [DataLens](../../datalens/index.md) services from a paid account to a trial period account.

![image](../../_assets/billing/clouds-and-accounts.svg)

#### How do I change the billing account linked to a cloud? {#cloud-transfer}

To change the billing account of a cloud, you simply need to [link](../operations/pin-cloud.md) it to a different account. This automatically unlinks the cloud from its current account. To avoid running into arrears, top up your [personal account](../concepts/personal-account.md) in the billing account the cloud was linked to.

#### Why cannot I link a cloud to my billing account? {#cannot-pin-cloud}

If your billing account is added to an organization, you can only link to it the resources that are in the same organization. You may not have [permissions to work](../operations/pin-cloud.md#bind-roles) with this cloud or billing account. Ask your [organization](../concepts/organization.md) administrator to [grant you the roles you need](../security/index.md#set-role).
Roles can be issued either directly to the billing account and cloud, or to the organization they reside in.

#### I deleted a cloud accidentally. Why cannot I restore it? {#cloud-delete-cancel}

You cannot cancel the deletion of a cloud linked to a billing account with the `SUSPENDED` status.

For more information, see [Canceling cloud deletion](../../resource-manager/operations/cloud/delete-cancel.md).

#### How do I enable a billing threshold? {#credit}

The [billing threshold](../concepts/billing-threshold.md) gets enabled automatically after you [upgrade to the paid version](../operations/activate-commercial.md) and the first reporting period ends.

#### How do I change my payment method? {#payment-method}

You can only [change](../operations/change-payment-method.md) your payment method if your billing account type is **Business account**; in this case, along with bank card transfer, you can use [bank account transfer](../payment/payment-methods-business.md).

If your billing account type is **Individual account**, you cannot change your payment method.

#### How can I change my payment details or the delivery address? {#change-email}

Only the owner of the billing account can change the details. If you are the owner, follow the instructions in [Changing your billing account data](../operations/change-data.md).


#### How do I change the billing account owner? {#account-owner}

Any user with the `billing.accounts.owner` role can revoke this role from the billing account creator and change the owner. To learn more, see [Access management](../security/index.md).

#### Where can add a bank account? {#checking-account}

To specify a bank account for your billing account:

{% list tabs group=instructions %}

- Yandex Cloud Billing interface {#billing}

   1. Go to [**Yandex Cloud Billing**](https://center.yandex.cloud/billing/accounts).
   1. Select a billing account.
   1. Go to the ![image](../../_assets/console-icons/flag.svg) **Account** page.
   1. Click **Edit data in Yandex Balance**.
      This will redirect you to [Yandex Balance](https://balance.yandex.ru/).
   1. Select a payer and click **Edit**.
   1. Under **Payment details**, fill out the **Billing account** field.

{% endlist %}

#### How do I find out if my account is managed via a Yandex Cloud organization? {#check-ba-org}

{% list tabs group=instructions %}

- Yandex Cloud Billing interface {#billing}

  1. Go to [**Yandex Cloud Billing**](https://center.yandex.cloud/billing/accounts).
  1. Accounts [added to an organization](../concepts/organization.md) will have its ID in the **Organization** column.
  1. Select a billing account.
  1. In the **General information** section of the ![image](../../_assets/console-icons/flag.svg) **Account** page, you will see a link to the organization. On this page, you can also [change your billing account organization](../operations/change-organization.md).

{% endlist %}

#### Can I pay for the service resources of another Yandex Cloud organization? {#pay-org}

Yes, you can.

One billing account can only be added to a single organization, but you can use it to pay for other organizations' resources.

For more information, see [Managing a billing account in an organization](../concepts/organization.md).

#### How do I stop using the platform and delete my billing account? {#delete-account}


Delete all [clouds](../../resource-manager/concepts/resources-hierarchy.md#cloud), [folders](../../resource-manager/concepts/resources-hierarchy.md#folder), and resources within them, pay the outstanding balance, and select **Delete** on the billing account page in [**Yandex Cloud Billing**](https://center.yandex.cloud/billing/accounts). For more information, see [Deleting a billing account and terminating an agreement with Yandex Cloud](../operations/delete-account.md).