# Yandex Cloud support chat in Telegram

Users who have access to a support chat can get their questions about Yandex Cloud answered in a Telegram chat. We will provide real-time assistance in simple cases or start a support ticket if your issue is going to take time.

To start a chat with our technical support in Telegram:

1. Go to the [management console](https://console.yandex.cloud) or Support Center [home page](https://center.yandex.cloud/support).
1. In the bottom-left corner, click ![image](../_assets/console-icons/circle-question.svg) and select **Telegram chat**.

    ![support-tg-chat](../_assets/support/tg-chat/support-tg-chat.png)

1. Select an [organization](../organization/quickstart.md) to work with technical support.
1. Follow the instructions in the **Enter code from Telegram** window: confirm the token you received and use the link to open the Telegram chat.
1. You can use the following chat commands:

    * `/start`: Starts the chat.
    * `/help`: Displays general information about the chat.
    * `/lang`: Changes the chat language.
    * `/org`: Shows the organization selected to work with support and allows you to choose another one.
    * `/feedback`: Prompts to share your feedback and suggestions about the chat.

    To see the full list of commands, click **Menu**.

1. To get started, enter the `/start` command.
1. A chat message will prompt you to link your Telegram account in Support Center. Support will receive information about your name, public link to your Telegram account, and photo. Click **Link**.
1. Type your message describing your issue or question. The maximum message size is 1,024 characters. You can also send a file (video, photo, or text) under 20 MB. You can edit your message within 5 minutes after sending and before the session closes.

    {% note info %}

    If your token expires during work, a chat message will prompt you to link a new one.

    {% endnote %}

1. If support cannot answer your question quickly, you will get a link to the Support Center ticket in the chat. Follow the link to get assistance from our team.